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Privacy Policy

Rulet's Privacy Policy — Your data, our responsibility

Everything about how your personal data is collected, used, and kept secure is explained here transparently. rulet believes your privacy is a fundamental right.

Last Updated: January 2026
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How we protect your data

A quick overview of the key pillars of rulet's Privacy Policy

Encrypted data transfer

Every transaction and login is secured with 256-bit SSL/TLS technology. No third party can intercept your data.

Data Is Not Sold

Rulet never sells your personal data. Only the minimum necessary information is shared with third parties, strictly to deliver our services.

Secure Data Storage

All data is stored on secure servers that meet international standards. Regular security audits are conducted to ensure the highest level of protection for your information.

Minimal Data Collection

We collect only the data strictly necessary to operate the platform. No excessive or unnecessary personal information is requested.

You are in control

You can view, update, or request deletion of your stored data at any time. Your privacy choices are yours to make.

GDPR and international standards

Rulet follows international GDPR guidelines and the highest data protection standards, which apply equally to all members in Bangladesh.

Contents
Important: By using rulet.win, you agree to this Privacy Policy. Please read it carefully in full.

1. Introduction & Purpose of This Policy

Rulet.win (referred to herein as "rulet") takes the privacy of its members seriously. This Privacy Policy explains what data we collect, how it is used, and the steps we take to keep your information safe.

Our goal is to provide every member in Bangladesh with a safe and trusted gaming environment. rulet believes that genuine trust is built through transparency and accountability.

  • This policy applies to the rulet.win website, mobile app, and all related services.
  • Our data processing is conducted in compliance with international GDPR guidelines.
  • This policy may be updated at any time, and you will be notified of any changes.
  • If you have any questions, please reach out to our support team.
Our commitment: Your personal data will never be sold, shared with advertisers, or passed to third parties unnecessarily.

2. Information We Collect

Rulet collects only the data that is strictly necessary for platform operations, security, and legal compliance.

Data Type Example Reason for Collection
Identity Document Information Name, date of birth, national ID KYC Verification and legal requirements
Contact Information Email address, phone number Account communication and security
Financial information Payment methods, transaction history Deposit/Withdrawal Processing
Technical Information IP address, device information, browser Security & Fraud Prevention
Gaming Information Betting history, favorite games Service Improvement & Responsible Gaming
Cookies & Tracking Session cookies, preference cookies Experience improvement and analytics

In addition to the above, any communication with our support team may also be stored to help us improve our service quality.

3. How We Use Your Information

Rulet uses the data it collects for the purposes listed below. Each use has a lawful basis.

  • Account management: For registration, login, password recovery, and account settings management.
  • Payment Processing: To process deposits and withdrawals and maintain records of financial transactions.
  • KYC verification: To verify identity in compliance with international anti-money laundering laws.
  • Security Assurance: To prevent fraud, multi-accounting, and unauthorized access.
  • Service Improvement: To improve platform functionality and enhance the user experience.
  • Contact: To send you important updates, promotions, and support messages.
  • Responsible Gaming: To monitor gaming habits and provide assistance where needed.
  • Legal obligations: For regulatory reporting and record-keeping as required by relevant authorities.
Marketing Communications: We only send promotional emails or SMS with your consent. You can unsubscribe at any time.

4. Data Sharing Policy

Rulet never sells your personal data. However, certain information may be shared with third parties in the following limited circumstances:

  • Payment Provider: To process transactions with bKash, Nagad, Rocket, and other payment partners.
  • KYC verification services: Shared with licensed third-party providers for identity verification purposes.
  • Game Provider: Limited data shared with the relevant software provider for game operation purposes.
  • Law enforcement agencies: Upon receipt of a court order or valid government directive.
  • Anti-fraud system: Shared with security providers for fraud prevention purposes.

All third-party providers are contractually bound to uphold our strict privacy standards and may only use data for specified purposes.

Data Processing Agreement: We have binding Data Processing Agreements (DPA) in place with all third-party partners to ensure the protection of your data.

5. Cookies & Tracking Technologies

Rulet.win uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.

  • Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
  • Functional Cookies: Remembers your preferred language, theme, and settings.
  • Analytics Cookies: To understand which sections of the site are used most.
  • Security Cookies: To detect suspicious login attempts and bot activity.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6. Security Measures

Rulet applies industry-leading technical and organizational measures to keep your data secure.

  • 256-bit SSL Encryption: All data transfers are conducted through fully encrypted channels.
  • Two-Factor Authentication (2FA): Adds an extra layer of security to your account access.
  • Firewall & DDoS Protection: Advanced measures in place to protect servers and data from external attacks.
  • Regular Security Audits: Third-party security experts conduct regular system audits.
  • Access control: Only authorized personnel may access your information, and only when there is a specific need to do so.
  • Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
Data Breach Notice: In the event of a security breach, we are required to notify all affected members within 72 hours.

7. Data Retention Period

How long rulet retains your data depends on the type of information and applicable legal requirements.

Data Type Retention Period Reason
Account information For the duration of the account + 5 years Legal obligations
Transaction Records 7 years Financial regulatory requirements
KYC documents 5 years (after the relationship ends) To comply with AML regulations
Gaming History 3 years Responsible Gaming Monitoring
Support Conversations 2 years Service Quality Assurance
Cookie Data Up to 1 year Platform Functionality

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified.

8. Your Rights

As a rulet member, you have the following rights over your personal data. Contact our support team to exercise any of these rights.

Right to Access You may request to know what information we hold about you.
Right to Rectification You may request corrections to any inaccurate or incomplete information.
Right to Erasure You may request deletion of your data under certain conditions.
Right to Restrict Processing You may request that the processing of your data be restricted in certain circumstances.
Right to Data Portability You may request an export of your data in a machine-readable format.
Right to object You may object to your data being used for marketing purposes.
Response Time: We are required to respond to your request within 30 days of receipt. For complex requests, this period may be extended to a maximum of 90 days.

9. Protection of Minors' Data

Rulet is an 18+ platform. We never knowingly collect personal data from anyone under the age of 18.

  • Age is verified at the time of registration.
  • Age verification through the KYC process is mandatory.
  • If any data belonging to a minor is collected inadvertently, it will be deleted immediately.
  • Parents or guardians can reach out to us with any concerns regarding a minor's data.
Age Verification: If a user is found to be a minor, the relevant account will be closed immediately and all collected data will be deleted.

10. Changes to the Privacy Policy

Rulet may update this Privacy Policy from time to time due to platform changes, new services, or legal requirements. You will be notified of any changes.

  • Members will be notified by email before any significant changes take effect.
  • The effective date of the updated policy will be clearly stated at the top of the page.
  • Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
  • Archives of previous versions are available upon request.
Notice Method: For significant changes, notice will be given at least 14 days in advance via your registered email and on-site notification.

11. Contact & Complaints

For any questions, concerns, or requests regarding this Privacy Policy, please contact our data protection team.

  • Email: [email protected]
  • Live Chat: 24/7 available (after logging in to the platform)
  • Response Time: Responses are typically provided within 24–48 hours.
Complaint resolution: If you have a privacy-related complaint, please contact our support team first. If the matter is not resolved to your satisfaction, you may file a complaint with the relevant data protection authority.
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